I hate TRID. We all hate TRID. TRID sucks. TRID is wreaking havoc with our title companies and lenders. Our buyers are confused. Our sellers are irritated. Nothing good is coming from TRID.
But who actually cares?
Our clients don’t. They just want the deal to close.
When people see a doctor, does the doctor launch into a discussion about national healthcare? Does he/she talk about how the insurance industry and health care industry is causing the staff issues and headaches? No. When you see a doctor, the discussion revolves around the patient, what the patient needs, and how the doctor can help. Period.
So why do we find it necessary to complain to our clients and the general public about a topic they don’t really care about? When clients go to a lender, Realtor, attorney, or title company, it is to get assistance with a transaction, not get all the gory details about how the government has screwed up our industry.
Most industries have been affected by government regulations in recent years- education, health care, insurance, power companies, communications, you name it. The list goes on and on. And honestly, I don’t want to hear about it unless it affects me personally. Maybe that’s just me sticking my head in the sand. But I have enough on my plate as it is. And I have a feeling our clients feel the same way.
Clients want us to keep things simple. They want us to take them by the hand and get them to closing with as little issues as possible. Yes, we need to explain that the process could take longer than usual, that we have a little more paperwork that needs signed, and that there is a 10 day hold- in most cases- between the clear to close and closing. But ultimately, they just want us to keep things moving as best as we can, and communicate as often as we can.
I’m not saying we shouldn’t care about TRID. We should. It’s important that our national associations and state associations hear our complaints so they can work on making things better. I encourage watchdog groups and special interest organizations to make waves and get things noticed. I applaud shows like The National Real Estate Post who bring issues to our attention, and to the attention of our leaders.
But what I am saying is our clients just don’t care. Complain to your colleagues, but don’t complain to your clients. They come to us for help with a transaction; a major life change that is probably making them nervous and worried. By telling them how much we despise the new policies, they are actually hearing “this person hates his/her job and my transaction is going to be really difficult.” Be the professional. Take the weight off their shoulders, and get the job done.
Amy Gilpin Associate Broker, Manager, ABR.
Fourteen years of helping clients. Six years of helping agents. All for this crazy thing we call real estate.
Production Realty 517-879-4141 Jackson, MI Amy@ProductionRealty.com